سياسة الاستبدال والاسترجاع

Replacement and Return Policy At TAG IT, we strive to ensure your complete satisfaction with the products you ordered. However, due to the nature of print-on-demand products, we have some specific policies regarding replacement and return. 1. Non-Returnable • Due to product customization: products are printed based on the order according to the designs specified by the customer, and therefore, products cannot be returned or refunded after order confirmation. 2. Eligible for Replacement You can request a product replacement in the following cases: • Printing defects: if there is an error in printing (such as color, design, or text) compared to what was ordered. • Manufacturing defects: if there is a tear or damage to the product. • Size error: if a different size than the requested size is received. 3. Replacement Procedures • The replacement request must be submitted within [number of days, usually 7-14 days] of receiving the product. • The product must be unused and unwashed, in its original condition. • Please send a message via WhatsApp at 0597178877 with clear photos of the defect or error. 4. Costs • If the replacement is due to an error on our part (manufacturing defect or printing error), we will bear all shipping costs for returning and replacing the product. • If the replacement is for other reasons (such as size change), the customer bears the shipping costs. 5. Exceptions • Inaccurate designs: if the design provided by the customer contains spelling errors or design mistakes, it will not be eligible for replacement or return. • Colors: colors displayed on the screen may slightly differ from the actual printed colors. This slight difference is not considered a defect in the product. 6. Contact Us • For any inquiries or complaints, please contact us via WhatsApp at 0597178877.